Refund policy.
Effective · Questions: support@onrubric.com
Paid plans are not on sale yet. This policy applies to every payment from the day they open.
14 days, no questions
If OnRubric is not for you, ask for a full refund within 14 days of your first payment for a plan: the first month of the monthly plan, or a term pass. We do not ask why.
Monthly renewals
You can cancel the monthly plan at any time from the link in your Paddle receipt. Cancelling stops the next renewal, and the plan stays on until the end of the paid month. Renewals are not refunded for part of a month, except where the law requires it or a renewal charged you after you had cancelled.
How to ask
Payments are handled by Paddle.com, our reseller and the Merchant of Record for all our orders, so refunds are issued by Paddle. Reply to your receipt email, use paddle.net, or write to support@onrubric.com with the email address you paid with. The money goes back to the card or account you paid with, usually within 5 to 10 business days of approval.
When a refund goes through
A refunded plan ends when the refund is issued, and refunding the monthly plan also cancels its renewal. The free plan of 1 full check a day stays available.
Your legal rights
If you live in the EU, the EEA, the UK or another country with a statutory right to withdraw from a purchase, you keep that right. This policy adds to it and does not replace it. See also the terms of use.